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Degraded
Some users in certain locations not able to download papers or login.
Apr 15 at 04:19pm BST
Affected services
Bitpaper API
Resolved
Apr 15 at 06:59pm BST
Update 1:
We have provisioned high-availability standbys to ensure continuity of service. Our metrics indicate a relatively stable service for the past 10 minutes.
We have not arrived at a conclusion about the root cause of the issue yet.
Update 2:
We have still not arrived at a definitive conclusion but we are seeing stable usage for the past 16 hours.
Please get in touch if you're still experiencing issues.
We will post more updates when we have more to share.
Affected services
Bitpaper API
Created
Apr 15 at 04:19pm BST
We are investigating a partial outage incident to certain geographical regions.
We'll post updates, as we have them, here.
Affected services
Bitpaper API