All services are online
Previous incidents
One of our user aggregating functions seemed to be creating disconnection issues
Resolved Apr 19 at 05:59am BST
We disabled that feature for now. You might not immediately see who is connected to your paper but everything else should work fine.
One of our user aggregating functions seemed to be creating disconnection issues
Resolved Apr 19 at 05:59am BST
We disabled that feature for now. You might not immediately see who is connected to your paper but everything else should work fine.
Minor disconnection incident lasting <30 seconds
Resolved Apr 18 at 05:14pm BST
A minor disconnection incident was noticed by the team which lasted <30 seconds.
Some users in certain locations not able to download papers or login.
Resolved Apr 15 at 06:59pm BST
Update 1:
We have provisioned high-availability standbys to ensure continuity of service. Our metrics indicate a relatively stable service for the past 10 minutes.
We have not arrived at a conclusion about the root cause of the issue yet.
Update 2:
We have still not arrived at a definitive conclusion but we are seeing stable usage for the past 16 hours.
Please get in touch if you're still experiencing issues.
We will post more updates when we have more to share.
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