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Previous incidents

Apr 19, 2024

One of our user aggregating functions seemed to be creating disconnection issues

Resolved Apr 19 at 05:59am BST

We disabled that feature for now. You might not immediately see who is connected to your paper but everything else should work fine.

One of our user aggregating functions seemed to be creating disconnection issues

Resolved Apr 19 at 05:59am BST

We disabled that feature for now. You might not immediately see who is connected to your paper but everything else should work fine.

Apr 18, 2024

Minor disconnection incident lasting <30 seconds

Resolved Apr 18 at 05:14pm BST

A minor disconnection incident was noticed by the team which lasted <30 seconds.

Apr 15, 2024

Some users in certain locations not able to download papers or login.

Degraded

Resolved Apr 15 at 06:59pm BST

Update 1:

We have provisioned high-availability standbys to ensure continuity of service. Our metrics indicate a relatively stable service for the past 10 minutes.

We have not arrived at a conclusion about the root cause of the issue yet.

Update 2:

We have still not arrived at a definitive conclusion but we are seeing stable usage for the past 16 hours.

Please get in touch if you're still experiencing issues.

We will post more updates when we have more to share.

1 previous update